Description We are looking for a Medical Collections Specialist to join a busy business office in a contract-to-permanent capacity. This role is ideal for someone who can step in quickly, manage outstanding balances effectively, and support both billing follow-up and account resolution. The position works closely with office leadership and focuses on communicating with families and residents, confirming financial details, and helping improve the timeliness of collections activity.

Responsibilities:

• Review outstanding account balances and prioritize follow-up efforts to improve collections performance.
• Contact families, residents, and other responsible parties to discuss past-due accounts and secure payment arrangements.
• Establish practical payment plans and document account resolutions clearly and accurately.
• Confirm financial resources and validate account information to support appropriate collection activity.
• Enter and maintain census-related updates, including admissions and discharges, within applicable clinical or business systems.
• Partner closely with the office manager and administrative staff to keep billing and collections workflows organized and current.
• Support follow-up on duplicate or pending billing activity to help reduce delays in reimbursement and account resolution.
• Maintain clear, respectful communication while handling sensitive financial conversations with customers. Requirements
• At least 2 years of experience in collections, accounts receivable, or a similar billing-focused role.
• Working knowledge of consumer and commercial collection practices.
• Experience discussing account balances, negotiating payment terms, and tracking follow-up actions.
• Ability to verify financial information and identify appropriate next steps for delinquent accounts.
• Strong attention to detail with the ability to manage multiple accounts in a fast-paced office setting.
• Comfortable speaking with families, residents, and internal team members in a clear and respectful manner.
• Proficiency with billing systems, account documentation, and standard office software.

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