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Now viewing: Collections Specialist
RH
Robert Half
Collections Specialist
Job Description
Description We are looking for a Medical Collections Specialist to join a busy business office in a contract-to-permanent capacity. This role is ideal for someone who can step in quickly, manage outstanding balances effectively, and support both billing follow-up and account resolution. The position works closely with office leadership and focuses on communicating with families and residents, confirming financial details, and helping improve the timeliness of collections activity.
Responsibilities:
- Review outstanding account balances and prioritize follow-up efforts to improve collections performance.
- Contact families, residents, and other responsible parties to discuss past-due accounts and secure payment arrangements.
- Establish practical payment plans and document account resolutions clearly and accurately.
- Confirm financial resources and validate account information to support appropriate collection activity.
- Enter and maintain census-related updates, including admissions and discharges, within applicable clinical or business systems.
- Partner closely with the office manager and administrative staff to keep billing and collections workflows organized and current.
- Support follow-up on duplicate or pending billing activity to help reduce delays in reimbursement and account resolution.
- Maintain clear, respectful communication while handling sensitive financial conversations with customers. Requirements
- At least 2 years of experience in collections, accounts receivable, or a similar billing-focused role.
- Working knowledge of consumer and commercial collection practices.
- Experience discussing account balances, negotiating payment terms, and tracking follow-up actions.
- Ability to verify financial information and identify appropriate next steps for delinquent accounts.
- Strong attention to detail with the ability to manage multiple accounts in a fast-paced office setting.
- Comfortable speaking with families, residents, and internal team members in a clear and respectful manner.
- Proficiency with billing systems, account documentation, and standard office software.