Job Title:

Collections Specialist (510)

Location:

Newark, DE (Hybrid, 2 days onsite per week)

Duration:

Full-time - 0 months

Pay Range:

$20/hr (W2) Job Description We are seeking a Collections Specialist to join our team. The ideal candidate will have experience in collections, customer communication, and negotiation and a proven ability to recover delinquent accounts while maintaining compliance and service quality .

Responsibilities:

Manage a portfolio of assigned delinquent accounts. Initiate contact with debtors via phone, email, and written correspondence to discuss outstanding debts and payment options, and negotiate arrangements. Document all collection activities, communication records, and payment arrangements in line with client standards and Federal Regulations. Provide customer service, respond to inquiries, deliver accurate information, and address concerns. Utilize skip tracing techniques and tools to locate hard-to-reach debtors.

Required Skills & Qualifications:

Strong negotiation and persuasion skills with respectful, professional communication. Effective verbal and written communication, active listening, and empathy. Ability to manage difficult conversations and resolve conflicts while maintaining composure. Detail orientation with sound organizational and time management skills. Reliability and flexibility to work day, evening, and weekend hours as required. Basic computing skills. Ability to obtain any required state or client collection license upon placement.

Preferred Skills:

High school diploma or equivalent; some college coursework in business or related fields. 0-1 year of experience in collections or customer service in a financial or credit environment. Proficiency with collections software, CRM systems, and Microsoft Office Suite. Familiarity with debt collection laws, regulations, and compliance requirements.

Additional Details:

Headcount:

10.

Start Date:

10/13/2026.

Schedule after training:

8am-5pm, 10am-7pm, or 12pm-9pm. Management will assign based on business need.

Interview window:

9/10, 9/11, 9/16, and 9/17.

Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Vision insurance

Work Location:

In person