Collections Specialist

SOUL PROVIDER INC

Westfield, IN Job Details Full-time $25 - $27 an hour 1 hour ago Qualifications Customer communication

Full Job Description Position Summary:

The Collections Specialist is a full-time, in-office position responsible for ensuring the timely recovery of outstanding debts while maintaining positive member relationships. This role supports and guides front-line Collectors, reviews account activity, and manages escalated collection efforts to meet organizational goals.

Key Responsibilities:

Review Collectors' performance through monitoring of collection notes, case load follow-up, call reviews, and periodic evaluations. Authorize advanced collection actions that exceed the standard limits of front-line Collectors. Personally contact members on accounts where previous collection attempts were unsuccessful. Recommend charge-offs of unsecured accounts deemed uncollectible in accordance with company policy. Uphold the confidentiality and integrity of all member accounts and internal communications.

Skills and Qualifications:

Strong written and verbal communication skills with the ability to problem-solve and interact effectively with a wide range of individuals. Demonstrated mentoring and coaching abilities with a commitment to delivering high-quality service. Ability to perform in a fast-paced, evolving environment with a strong desire to assist customers. Proficient in interpreting auditory and visual information (e.g., calls, meetings, reports, and computer displays). Minimum of 2 years' experience in collections, credit investigation, credit decision-making, or direct customer service.

Education:

Associate degree required. Four or more years of relevant collections experience may be considered in lieu of degree.