A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Collections Specialist Atrium - 3.9 Boston, MA Job Details $37 - $42 an hour 13 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Employee assistance program Vision insurance Life insurance Pet insurance Qualifications Managing projects Negotiation Collections account management
Full Job Description Client Overview:
Our client is a global professional services firm looking to add a Collections Specialist to their Revenue Management team in the Boston office.
Salary/Hourly Rate:
$37/hr - $42/hr
Position Overview:
This Collections Specialist is responsible for managing collections activities, analyzing accounts receivable, resolving billing issues, and supporting attorneys and clients throughout the collections process. The ideal candidate is a proactive professional with strong analytical, communication, and problem-solving skills who thrives in a fast-paced, deadline-driven environment. This Collections Specialist reports to the Billing Manager and requires flexibility to work overtime as needed. Responsibilities of the
Collections Specialist:
Manage daily collections activities, including inventory reviews and account follow-up. Collaborate regularly with Billing Attorneys to review outstanding accounts receivable and determine collection strategies. Conduct monthly meetings with Billing Attorneys to review aged receivables and provide status updates to management. Prepare collections and accounts receivable reports for attorney review and discussion. Perform account reconciliations, with a focus on high-risk accounts. Evaluate and recommend best practices for collection efforts. Contact clients regarding outstanding payments and assess collectability. Investigate and resolve short payments promptly. Assist with accounts receivable analysis, e-billing invoice rejections, invoice resubmissions, and credit/retainer refunds. Proactively communicate accounts receivable information to management. Handle client calls and inquiries related to collections activities. Required Experience/Skills for the
Collections Specialist:
Minimum 3 years of collections experience. Extensive knowledge of collections processes and best practices. Strong analytical, negotiation, and communication skills. Excellent organizational and project management abilities. Preferred Experience/Skills for the
Collections Specialist:
Collections experience within a professional services environment, such as Legal, Accounting, Insurance, or Healthcare. Experience with Aderant software. Experience with eBilling Hub.
Education Requirements:
Bachelor's degree in Accounting, Finance, or a related field is preferred. Equivalent combination of education and relevant experience will be considered.
Benefits:
Discretionary bonus. Medical insurance with optional Health Savings Account (HSA). Dental insurance. Vision insurance. Life insurance. Short-term disability insurance. Long-term disability insurance. Healthcare Flexible Spending Account (FSA). Dependent Care Flexible Spending Account (FSA). 401(K) plan. Paid vacation and sick time. Employee Assistance Program (EAP). Additional benefits may include accident insurance, supplemental life insurance, disability insurance, critical illness and cancer insurance, pet insurance, and commuter/transit programs where available.
Job Wrapping ID:
#LI-AJ3
About Atrium:
What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
