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First Tech Federal Credit Union
Collection Assistant, Full-Time, Onsite Marlboro MA
Entry-Level JobVerifiedNo experience needed
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Based on Massachusetts data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$50,450 / year median in Massachusetts
-23% projected decline
Job Description
Login Jobs Job Seekers Employers Login Collection Assistant, Full-Time, Onsite Marlboro MA First Tech Federal Credit Union | Marlborough, MA Applying to this job will open a new window on the employer's web site to apply there. Posted Date 7/25/2026 Description To provide skilled clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department as a whole, to facilitate in day to day efficient operation of the department
What You'll Do:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc. Make timely collection of outgoing mail Assist the Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate. Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department. Process charge off on accounts Generating letters associated with functions of the Collections department, such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender, etc. Process transfer requests from collectors and/or team leaders Review, research, and respond to credit disputes Prepare invoices for management review and approval Assist the Recovery or Administrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts. Order and maintain office supplies and inventory Review, process, document, and track wellness and/or Amend-a-Note requests Assist the Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc. Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing Assist Collection Manager and Assistant Collection Manager with special projects. Participate in cross-training with department Specialists Perform other job-related duties as assigned by Managers(s).Education & Experience:
High School Diploma or equivalent is required Previous administrative experience or work in public service preferred Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet. May be required to learn and use other software applications. Strong verbal and written communication skills Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality Able to work in a fast-paced environment Ability to work independently Well organized, effective time management, prioritize and manage workload for optimum efficiencyAdditional Eligibility Requirements:
General knowledge of financial institutions and Credit Union operations Professional telephone etiquetteLocation:
Marlboro, MA Target Compensation:
$20.00 - $ 22.00Schedule :
Monday through Friday 8a-5pWho We Are:
What makes First Tech different? Click here to learn more! Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.Employees are eligible for:
Traditional medical, dental, and vision coverage Generous 401(k) matchPaid Time Off:
- You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually Paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteriaEmployment Statements:
First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address First Tech is not currently offering Visa transfer/ sponsorship for this position. #INDMI Who We Are:
What makes First Tech different? Click here to learn more! Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.Employees are eligible for:
- Traditional medical, dental, and vision coverage
- Generous 401(k) match
Paid Time Off:
You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually- Paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)