Overview Finance and Accounting is at MassMutual's core, and our team is ushering in an era of growth. We are looking for bold ideas, creative solutions, and comfort embracing change. We strive to build a diverse team and leverage different points of view to optimize processes and build strong relationships. Our team is motivated by challenging work that delivers substantial impact in a culture of accountability and collaboration. We treat policyowners and customers fairly and prioritize financial stability. Being part of a mutual company means that our teams can think long-term, and employees can dive deep into the complex structure of products and the organization. Our finance teams are experts in their field and thrive in fast-paced environments. They balance the needs of the business and invest in the long term, while always putting the customer first. They align their work with our live mutual philosophy and strive to always make the right choice for our policyowners. We are building a team that truly embodies 'together we move forward.'

Job Description Collections Specialist MassMutual Federal Credit Union Full-Time Springfield, MA The Opportunity:

As the Collections Specialist of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for ensuring that the credit union operates in compliance with all applicable laws, regulations, policies, and procedures. In this role you will preserve the Credit Union's assets by assisting in collecting on delinquent accounts, collecting delinquent loan payments and/or recovering collateral; disposing of repossessed collateral; other similar duties necessary to collections.

The Team:

The Collections team is comprised of your role as the Collections Specialist and a Collections Manager. The team is expected to work cross-functionally and collaboratively with other business units within the organization and adhere to the corporate values of the credit union.

The Impact:

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned: Assist with the collection and resolution of past due consumer loans, credit cards and residential mortgages. Assist in the account delinquency process to ensure notices are mailed promptly and that adequate follow-up is maintained. Assist in controlling and maintaining charge offs at or below expected levels. Make contact as necessary and advisable and take appropriate action to arrange a satisfactory settlement of delinquent accounts. Consult with members requesting extension of loan payments, loan modifications, and complete prescribed forms for Loan Officers. Determine that co-signer and guarantors on delinquent loans are promptly and continually notified of the status of a delinquent account that they have endorsed. Perform skip tracing activities, review, and recommend approval of accounts eligible for repossession based on established criteria. Monitor delinquency trends through regular review of loan activity reports and prepare monthly collection and recovery reports for management. Recommend changes or revision to Collection Policy and Procedure. Develop policy and procedure changes, as needed, to leadership. Review and recommend accounts for legal action and determine activity for recovery. Review and prepare accounts to be sent to collection agency for further action. Responsible for liquidation of repossessed collateral via approved methods. Review and collect on Overdraft and Negative Account Balances. Complies with all Bank Secrecy Act (BSA) regulations and standards, and attends training as required.

Minimum Qualifications:

High School Diploma 2+ years of collections experience, with knowledge of the Fair Debt Collection Practices Act, is required. 2+ years of experience with federal and state laws and regulations that apply to financial institutions, such as the National Credit Union Administration (NCUA) rules, the Truth in Lending Act (TILA), the Equal Credit Opportunity Act (ECOA), the Bank Secrecy Act (BSA), Servicemembers Civil Relief Act (SCRA) and the Fair Credit Reporting Act (FCRA).

Ideal Qualifications:

Bachelor's Degree Collections experience within credit unions Strong analytical, problem-solving, and decision-making skills and ability to interpret and apply complex and changing collections requirements. Excellent communication, presentation, and interpersonal skills and ability to communicate effectively with various audiences, such as staff, management, regulators, auditors, the board of directors and members. High level of integrity, ethics and professionalism and ability to maintain confidentiality and discretion. Familiarity with credit union system terminology and acronyms What You Can Expect at MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship - supported by a company with a strong legacy and a future-focused mindset

Salary Range:

$52,606 - $63,745 #LI-FT1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents:

For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Award-Winning Culture MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It's more than our company structure — it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. We strive to build a thriving community where everyone is valued, included, and feels that they belong. At MassMutual, we Live Mutual. How We Work MassMutual's flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year. Benefits for the whole you (and your loved ones) There's more to your life than your job and there's more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you'd expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave. Explore some of our offerings below. Paid Time Off In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health. Health & Well-Being In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being. Financial Well-Being In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution. Taking Care MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need. Giving Back MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually. Commuter Benefits MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.