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Ledgent Finance & Accounting

Collections Specialist

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Based on Massachusetts data

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What they do

A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.

$50,450 / year median in Massachusetts

-23% projected decline

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Job Description

Collections Specialist Ledgent Finance & Accounting - 4.0 Watertown, MA Job Details Contract $25 - $33 an hour 5 hours ago Qualifications Debt collection phone call Accounts receivable optimization Microsoft Excel Cash application Phone communication SAP Cash flow monitoring Financial issue resolution B2B business model Bachelor's degree PeopleSoft GAAP Invoice reconciliation Forecasting B2B Billing issue inquiries International corporation experience Debt management Debt risk assessment Invoice exception handling Accounting error correction Invoice dispute resolution Cash allocation Collections account management Client interaction via phone calls Full Job Description Our renowned engineering client Headquarters is seeking a B2B Cash Collections specialist to join their team immediately. Qualifications Bachelor's degree in Finance, Accounting, or Business Administration 2-5 years years of experience in B2B collections, order-to-cash experience Experience in international and structured environment (e.g., shared service center, multinational group) Knowledge of GAAP principles, ability to reconcile debits/credits Experience forecasting and managing DSO required. Manage complex
B2B, A/R
activity including credits, debits, rebills, tax exempt adjustments, customer deductions, and correcting misapplied payments. Analyze and reconcile multiple invoices and credit scenarios, clearly explaining balances, credit usage, and required payments to customers. .Strong command of collection tools Advanced Excel skills, Peoplesoft, SAP, and exposure to customer portals. Exceptional written and verbal communication with internal and external stakeholders, phone follow up skills required Be able to work independently, adhering to federal, state, and local laws regarding debt collection practices Fair Debt Collection Practices Act, (FDCPA). Responsibilities Ensure the collection of outstanding receivables for a high-volume portfolio of key accounts and partners, while maintaining a high standard of client relationship and adherence to payment terms. Proactively follow up with clients (via phone and email) to secure timely payments and resolve potential issues. Monthly/quarterly cash forecasting with a high degree of accuracy. Identify and allocate incoming payments in coordination with the Accounts Receivable team. Reduce overdue balances, DSO, and bad debt provisions through prioritized and accurate portfolio management. Handle disputes in close collaboration with internal teams (Order Management, Billing, Credit Control, Sales) to accelerate resolution. Participate to any closing tasks and dashboard/reporting (monthly/quarterly/ad-hoc) All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.