Description We are looking for a detail-oriented Collections Specialist to support payment recovery efforts for a long-term contract opportunity based in Minneapolis, Minnesota. This role focuses on resolving outstanding balances, coordinating with internal and external partners, and maintaining accurate account records in a fast-paced environment. The ideal candidate brings strong communication skills, sound judgment, and experience navigating complex collection workflows within regulated industries.

Responsibilities:

• Manage assigned accounts by reviewing outstanding balances, following up on delinquent payments, and driving timely resolution of open items.
• Communicate with customers, payers, and internal teams to clarify billing issues, negotiate payment arrangements, and document account activity thoroughly.
• Analyze account information to identify discrepancies, recommend next steps, and escalate sensitive or high-risk cases when needed.
• Support collection operations tied to healthcare-related programs and payment channels, including work involving TRICARE and HealthCare.gov where applicable.
• Partner with offshore or cross-functional teams to maintain workflow continuity, share updates, and improve turnaround times on account follow-up.
• Use reporting tools and data analysis methods to monitor trends, prioritize work queues, and contribute to process improvements across the collections function.
• Participate in operational coordination activities that align staffing or hiring processes with departmental workload needs when requested.
• Maintain compliance with organizational standards, payer requirements, and confidentiality expectations while handling financial account information. Requirements
• Prior experience in collections, accounts receivable, billing support, or a related financial operations role.
• Working knowledge of collection processes, including account follow-up, dispute handling, and payment resolution practices.
• Ability to communicate professionally by phone, video, and written channels with customers and internal stakeholders.
• Familiarity with healthcare-related systems, programs, or terminology, including exposure to TRICARE or HealthCare.gov environments, is preferred.
• Strong analytical skills with the ability to interpret account data, identify trends, and work with reporting outputs; experience with R code is a plus.
• Experience collaborating with offshore teams or distributed operations is helpful.
• Proficiency with standard business systems and the ability to learn specialized platforms such as NIS quickly.
• High attention to detail, sound organization skills, and the ability to manage multiple priorities effectively in a long-term contract setting.

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