We are looking for a detail-oriented Collections Specialist to support payment recovery efforts for a long-term contract opportunity based in Minneapolis, Minnesota. This role focuses on resolving outstanding balances, coordinating with internal and external partners, and maintaining accurate account records in a fast-paced environment. The ideal candidate brings strong communication skills, sound judgment, and experience navigating complex collection workflows within regulated industries.

Responsibilities:

• Manage assigned accounts by reviewing outstanding balances, following up on delinquent payments, and driving timely resolution of open items.
• Communicate with customers, payers, and internal teams to clarify billing issues, negotiate payment arrangements, and document account activity thoroughly.
• Analyze account information to identify discrepancies, recommend next steps, and escalate sensitive or high-risk cases when needed.
• Support collection operations tied to healthcare-related programs and payment channels, including work involving TRICARE and HealthCare.gov where applicable.
• Partner with offshore or cross-functional teams to maintain workflow continuity, share updates, and improve turnaround times on account follow-up.
• Use reporting tools and data analysis methods to monitor trends, prioritize work queues, and contribute to process improvements across the collections function.
• Participate in operational coordination activities that align staffing or hiring processes with departmental workload needs when requested.
• Maintain compliance with organizational standards, payer requirements, and confidentiality expectations while handling financial account information.