Overview Join our dynamic team as a Part-Time Collections Agent, where your proactive communication skills that will drive successful debt recovery while ensuring compliance with industry regulations. In this role, you will manage collections accounts, negotiate repayment plans, and deliver exceptional customer service to clients. This position offers an energetic environment focused on achieving results through effective account management and clear communication. If you thrive in a fast-paced setting and are passionate about helping clients resolve their debts responsibly, this opportunity is perfect for you! Responsibilities Contact clients via phone to discuss overdue accounts, applying professional phone etiquette and negotiation skills to facilitate repayment arrangements. Manage a portfolio of collections accounts, ensuring timely follow-up and accurate account analysis using industry-standard financial software. Conduct detailed Excel data analysis to identify trends, prioritize accounts, and optimize collection strategies. Maintain compliance with consumer protection laws and financial regulations during all client interactions, safeguarding confidential information at all times. Reconcile accounts receivable records, ensuring accuracy in debits & credits and account reconciliation processes. Collaborate with internal teams on revenue cycle management tasks such as account analysis, billing discrepancies, and payment processing. Document all client communications thoroughly in the system, adhering to strict confidentiality standards and industry best practices. Qualifications Proven experience in medical collection, accounts payable, or accounts receivable management within a financial or healthcare setting. Strong knowledge of debt collection negotiation techniques and consumer protection laws. Proficiency in Microsoft Office Suite, especially Excel for data analysis and report generation; familiarity with accounting software is preferred. Excellent phone etiquette with the ability to handle telemarketing calls professionally and confidently. Solid understanding of financial concepts such as debits & credits, revenue cycle management, and account reconciliation. Demonstrated ability to analyze financial data accurately and perform math calculations efficiently. Prior experience in industry-specific financial regulations and compliance standards related to collections is highly desirable. Ready to make a difference? to become part of a team dedicated to responsible debt recovery while delivering top-tier customer service!

Pay:

$17.50 - $19.00 per hour Expected hours: 8.0 - 16.0 per week

Work Location:

In person