Collections Specialist Sierra Pacific Federal Credit Union Reno, NV Job Details Full-time $19.86 - $25.00 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Paid sick time Qualifications High school diploma or GED Driver's License Attention to detail Organizational skills Time management Office experience Full Job Description Sierra Pacific Federal Credit Union is looking for a Collections Specialist to join our team. We are seeking someone who is organized, dependable, detail-oriented, and comfortable having difficult but respectful conversations with members. This position plays an important role in helping members navigate financial challenges while protecting the credit union and managing delinquent accounts in accordance with applicable laws, regulations, policies, and procedures. What You'll Do As our Collections Specialist, you will manage and follow up on delinquent loans and overdrawn accounts while working with members to identify solutions and establish appropriate payment arrangements.

Responsibilities include:

Contact members regarding delinquent loans and overdrawn accounts by phone, letter, and other approved communication methods. Counsel members regarding past-due obligations and work with them to identify appropriate solutions. Maintain clear, accurate, and timely account notes documenting all member contact, attempted contact, payment arrangements, promises to pay, and collection activity. Monitor delinquency reports and ensure accounts receive appropriate and timely follow-up. Assist with loan modifications and obtain required documentation from members. Coordinate repossessions, including working with repossession agents and third-party vendors. Perform collateral evaluations and assist with the liquidation or auction of repossessed collateral. Manage deficiency balances and assign appropriate accounts to third-party collection agencies. Handle bankruptcy accounts and communicate with attorneys regarding bankruptcy-related matters. Assist with charge-offs, reserves, and other collection-related processes. Prepare monthly reporting related to delinquency, bankruptcies, charge-offs, repossessions, modified loans, and other collection activity. Work collaboratively with Lending, Operations, Finance, and other departments. Maintain confidentiality and ensure collection activity complies with credit union policies and applicable laws and regulations. The underlying job description specifically includes delinquency monitoring, member counseling, loan modifications, skip tracing, repossessions, collateral evaluation, bankruptcy administration, attorney follow-up, charge-offs, and monthly reporting. What We're Looking For Our ideal candidate is someone who can balance compassionate member service with accountability and follow-through . Collections requires good judgment, consistency, attention to detail, and the ability to document your work so that another employee can clearly understand what has occurred on an account.

You should have:

Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to have professional and respectful conversations in difficult situations. Strong follow-through and time-management skills. Ability to manage multiple accounts and priorities while meeting deadlines. Sound judgment and problem-solving skills. Ability to maintain confidentiality of member information. Ability to work independently while also collaborating with other departments. Knowledge of credit union or financial institution lending and deposit operations is a plus. These qualities align with the existing position requirements for attention to detail, organization, communication, confidentiality, time management, and professional member service.

Education & Experience Required:

High school diploma or equivalent. At least one year of experience in an office environment. Valid driver's license.

Preferred:

Two or more years of collections experience. Previous credit union, banking, lending, or financial-services experience. Why Sierra Pacific Credit Union? At Sierra Pacific, we're more than a financial institution—we're a local credit union that has been serving our members and communities for 90 years. We believe in treating members with respect, helping people find solutions, and giving our employees opportunities to learn and grow. If you're someone who takes ownership of your work, follows through on commitments, documents the details, and can approach collections with both professionalism and empathy, we'd like to hear from you.

Pay:

$19.86 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid sick time Paid time off Tuition reimbursement Vision insurance

Work Location:

In person