Collections Specialist (Contract, with Potential to Convert Permanent) About the Role We're seeking a motivated Collections Specialist to join a high-volume, fast-paced team. This role requires someone who can juggle a heavy workload while maintaining strong relationships with customers and internal stakeholders alike. This is a contract position with the potential to convert to a permanent role based on performance and business need. Responsibilities Manage a high volume of collections calls and correspondence to secure timely payments on outstanding accounts Build and maintain positive relationships with customers while navigating sensitive payment conversations Accurately document account activity, payment arrangements, and notes within the collections/accounting system Perform data entry to keep account records current, accurate, and organized Identify discrepancies or issues on accounts and proactively problem-solve to resolve them Negotiate payment plans and terms in line with company policy Prioritize and manage a high volume of accounts simultaneously in a fast-paced environment Collaborate cross-functionally with internal teams (billing, customer service, sales) to resolve account issues Escalate complex or unresolved accounts as needed Qualifications Prior experience in collections, accounts receivable, or a related customer-facing financial role preferred Strong communication and relationship-building skills, comfortable having difficult conversations professionally Excellent data entry accuracy and attention to detail Strong problem-solving skills with the ability to think on your feet Ability to thrive in a high-volume, fast-paced environment while managing competing priorities Proficiency in Microsoft Office (Excel in particular); experience with collections/ERP software a plus Highly organized with strong follow-up and follow-through skills

Pay:

$23.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance On-the-job training Opportunities for advancement Vision insurance Application Question(s): Microsoft Office Ability to

Commute:

Canandaigua, NY 14424 (Required)

Work Location:

In person