We are looking for an experienced Collections Specialist to join a financial institution in New York, New York on a Long-term Contract basis. This position focuses on managing assigned accounts and driving timely payment resolution through consistent, high-volume outreach. The ideal candidate brings a strong background in collections, works confidently with financial data, and collaborates effectively with leadership and team members in a fast-paced environment.

Responsibilities:

• Manage a designated portfolio of client accounts and oversee collection activity to support timely payment recovery.
• Conduct a high volume of outbound calls and follow-up communications to resolve past-due balances and secure payment commitments.
• Partner closely with the Collections Manager and Team Lead to align collection strategies and escalate issues when needed.
• Review account histories, billing details, and payment activity to identify delinquencies and determine appropriate next steps.
• Maintain accurate records of collection efforts, customer interactions, and account status updates within internal systems.
• Use Microsoft Excel and nCino to track account performance, organize collection data, and prepare status reporting.
• Support both commercial and consumer collection efforts while applying established credit and collection procedures.
• Communicate professionally with clients to negotiate resolutions, address disputes, and help reduce outstanding receivables.