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Impel
Collections Specialist
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Job Description
We are seeking a Lead Collections Specialist to join our Accounting team and support the billing, credit, and collections functions. This role is responsible for proactively managing past-due accounts, reducing outstanding receivables, and ensuring timely customer payments. The ideal candidate has strong communication skills, attention to detail, and experience in accounts receivable and collections.
Monitor aging reports and follow up with customers on outstanding balances.
Contact customers via email and phone to secure timely payments and resolve past-due accounts.
Negotiate payment plans when necessary while maintaining positive customer relationships.
Investigate billing discrepancies, short payments, and customer disputes to ensure accurate resolution.
Work cross-functionally with Accounting, Sales, and Performance teams to address customer concerns.
Maintain accurate records of collection efforts and payment commitments.
Track collection activities and provide regular updates on delinquency trends and aging balances.
Utilize Excel (pivot tables, VLOOKUPs, and data analysis) to generate reports and track performance metrics.
Identify opportunities to improve collections processes and reduce days sales outstanding (DSO).Ensure compliance with company policies and industry regulations regarding collections.
OtherMaintains confidentiality of work-related issues, records, and company information.
Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.2-5 years of experience in accounts receivable, collections, or credit analysis.
Strong knowledge of collections best practices, payment terms, and dispute resolution.
Proficiency in Excel (pivot tables, VLOOKUPs, data analysis) and AR software (NetSuite, SAP, QuickBooks, etc.).Excellent written and verbal communication skills with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Monitor aging reports and follow up with customers on outstanding balances.
Contact customers via email and phone to secure timely payments and resolve past-due accounts.
Negotiate payment plans when necessary while maintaining positive customer relationships.
Investigate billing discrepancies, short payments, and customer disputes to ensure accurate resolution.
Work cross-functionally with Accounting, Sales, and Performance teams to address customer concerns.
Maintain accurate records of collection efforts and payment commitments.
Track collection activities and provide regular updates on delinquency trends and aging balances.
Utilize Excel (pivot tables, VLOOKUPs, and data analysis) to generate reports and track performance metrics.
Identify opportunities to improve collections processes and reduce days sales outstanding (DSO).Ensure compliance with company policies and industry regulations regarding collections.
OtherMaintains confidentiality of work-related issues, records, and company information.
Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.2-5 years of experience in accounts receivable, collections, or credit analysis.
Strong knowledge of collections best practices, payment terms, and dispute resolution.
Proficiency in Excel (pivot tables, VLOOKUPs, data analysis) and AR software (NetSuite, SAP, QuickBooks, etc.).Excellent written and verbal communication skills with a customer-focused approach.
Strong problem-solving skills and attention to detail.