A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
At Wellington Capital Partners , we pride ourselves on delivering exceptional service and maintaining strong relationships with our clients. As we continue to grow, and have recently expanded to Tonawanda , we're looking for a dynamic Collection Agent who thrives in a collaborative environment. If you're someone who is empathetic, solution-oriented, and can communicate effectively, we want to hear from you!
Role Overview:
As a Debt Collector , you will be an integral part of a supportive, high-energy team dedicated to helping clients resolve outstanding balances while maintaining a positive reputation for the company. You'll handle inbound and outbound calls, work with customers to understand their situations, and provide clear solutions in a compassionate yet professional manner.
Key Responsibilities:
Team Collaboration:
Work closely with other team members to share strategies, insights, and resources for achieving collective goals. We believe in teamwork and mutual support to tackle challenges and improve results.
Customer Engagement:
Initiate respectful and empathetic conversations with customers to understand their financial situation and find workable solutions for repayment.
Negotiation & Resolution:
Use your negotiation skills to set up payment plans, arrange settlements, or explore other viable solutions while ensuring both client satisfaction and company goals are met.
Record Keeping & Reporting:
Maintain accurate records of all customer interactions, agreements, and payments. Ensure compliance with company procedures and legal regulations.
Problem Solving:
Identify challenges, provide proactive solutions, and work with the team to continuously improve processes and results.
Continuous Learning:
Participate in training and development programs to stay up to date with industry regulations, best practices, and team protocols.
What We're Looking For:
Experience:
Previous experience in collections, customer service, or sales is a plus but not required. We value a positive attitude, a strong work ethic, and a willingness to learn.
Communication Skills:
Clear, confident, and empathetic communication with customers and team members alike.
Team Mindset:
A natural collaborator who thrives in a team-oriented environment. You'll be working alongside passionate colleagues who share a commitment to achieving common goals.
Problem Solver:
Ability to think on your feet and find solutions that work for both customers and the company.
Goal-Oriented:
Strong drive to meet and exceed performance targets while maintaining professionalism and compliance. Why Join Us?
Supportive Team Environment:
Work in a positive, encouraging environment where your success is celebrated as part of the team's success.
Competitive Compensation:
Enjoy a competitive salary, performance-based bonuses, and a comprehensive benefits package.
Growth Opportunities:
We're committed to helping you grow, whether that means moving up the ladder or expanding your skill set.
Work-Life Balance:
We understand the importance of a healthy work-life balance and offer flexible scheduling options to support your personal life.
Training & Development:
Receive ongoing training and development opportunities to enhance your skills and advance your career. If you're ready to make a difference and be part of a dedicated, supportive team, we'd love to meet you! Apply today to join Wellington Capital Partners as a Team Player Collection Agent and help us drive success through collaboration and customer care. Wellington Capital Partners is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. •Bilingual (Spanish/English) speakers are encouraged to apply!
Job Types:
Full-time, Part-time Pay:
$16.50 - $22.00 per hour
Benefits:
401(k) Paid sick time Paid time off Paid training Application Question(s): How many months/years of Collections experience do you have? Ability to
