We are looking for a Collections Specialist to support receivables and payment operations for a machinery manufacturing organization in Troy, Ohio. This Long-term Contract position will focus on keeping customer accounts current, ensuring payments are recorded accurately, and helping sustain strong cash flow through timely follow-up and issue resolution. The role works closely with finance and cross-functional partners to address billing concerns, maintain reliable account data, and contribute to efficient month-end activities.

Responsibilities:

• Manage customer invoicing and payment activity by reviewing transactions, matching receipts, and ensuring account balances remain accurate.
• Track receivables aging and contact customers regarding overdue invoices to encourage prompt resolution of outstanding balances.
• Research billing questions, short payments, and disputed items, then coordinate with internal teams to correct issues efficiently.
• Record cash receipts and apply payments to the proper customer accounts in accordance with established accounting practices.
• Maintain organized account documentation, including correspondence, collection efforts, and updates to customer records.
• Prepare recurring reports on receivables status, delinquency trends, and collection performance for leadership review.
• Partner with sales, customer service, and accounting personnel to resolve account concerns and support positive customer relationships.
• Assist with month-end accounts receivable close activities, including reconciliations and review of open items.
• Identify opportunities to strengthen collection workflows and help reduce the volume of aged receivables.