Collections Specialist

DRB-40 LLC

West Seneca, NY Job Details Full-time From $16 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Referral program Qualifications Customer communication Full Job Description Account Resolution Specialist (Customer-Focused Collections)

Company:

DRB-40, LLC

Location:

West Seneca, NY (On-Site)

Job Type:

Full-Time Schedule:

Monday?

Friday, Day Shift (No Weekends) Help People Find Financial Solutions ? While Growing Your Career

DRB-40, LLC

is expanding our team and looking for motivated individuals to help customers resolve outstanding accounts with professionalism and empathy. This is not a traditional ?high-pressure collections? role ? we focus on problem-solving, respectful communication, and realistic solutions for customers. If you have experience in collections, customer service, call centers, banking, or sales, we?d love to talk with you. Compensation & Earning Potential Starting at $16.00+/hour (based on experience) Uncapped monthly bonus opportunities Realistic earning potential: $35,000 ? $80,000+ annually Consistent account volume to support your success What You?ll Do Speak with customers to understand their situation and help resolve accounts Set up manageable payment plans and settlements Use problem-solving skills to create positive outcomes Maintain accurate and compliant account notes Work toward achievable individual and team goals What We?re Looking For Experience in collections, customer service, call center, banking, or sales preferred Strong communication and listening skills Ability to handle conversations with professionalism and empathy Goal-oriented mindset with a positive attitude Basic computer skills Collection experience and knowledge of FDCPA are a plus ? but not required for the right candidate. Why Join DRB-40? No weekends ? ever Supportive team environment (not a boiler-room culture) Paid training and ongoing coaching Medical, dental, and vision insurance 401(k) Paid time off Employee referral program Monthly bonuses, incentives & team contests Opportunities to grow into leadership, training, or QA roles What Makes This Role Different We understand this industry can be challenging ? that?

s why we focus on:

Respectful, solution-based conversations Realistic performance expectations A team-first culture that supports long-term success

DRB-40, LLC

is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.