The Collections & Credit Specialist will take primary responsibility for customer collections and credit management. This is not simply a collections calling position . Resolving outstanding balances in our business often requires understanding why a customer hasn't paid—researching invoices, PODs, credits, rebates, pricing, freight, deductions and other account discrepancies. We're looking for someone who is persistent, organized and comfortable communicating with customers, but who also enjoys researching problems and working with others to get them resolved. Responsibilities Manage customer collections and accounts receivable aging Proactively follow up on outstanding balances and payment commitments Research reasons for non-payment and resolve outstanding account issues Obtain invoices, PODs and other documentation needed for payment Identify and research deductions, short pays, credits, rebates and other discrepancies Reconcile customer accounts and open items Work closely with Sales, Operations and Finance to resolve customer issues Manage credit applications, references and ongoing customer credit maintenance Assist with credit limits, credit holds and order approvals Monitor customer credit risk and escalate concerns when appropriate Maintain accurate documentation of collection activity and customer commitments Identify recurring causes of delayed payment and opportunities for process improvement Cross-train in customer payment resolution and other Finance Department functions Qualifications 3+ years of B2B accounts receivable, collections, credit or related experience preferred Strong understanding of accounts receivable and customer account reconciliation Excellent organizational and follow-through skills Strong analytical and problem-solving ability Professional and confident customer communication skills Ability to manage and prioritize a significant number of open items Strong attention to detail Experience with ERP/accounting systems and Microsoft Excel Ability to work collaboratively across departments Experience in wholesale distribution, manufacturing or another B2B environment is a plus. Experience with customer deductions, short pays, credits, rebates or account discrepancies is especially valuable. What We're Looking For We're looking for someone who takes ownership of their work and wants to understand why something hasn't been paid—not simply identify that it's overdue. The right person will be persistent without being confrontational, comfortable building customer relationships, and willing to work across departments to solve problems. We value collaboration, shared knowledge and cross-training throughout our Finance Department.

Pay:

$30.00 - $38.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Profit sharing Vision insurance Application Question(s): When a customer short-pays an invoice, what steps would you typically take to research and resolve the remaining balance?

Experience:

Collections:

2 years (Preferred) Accounts receivable: 3 years (Preferred) B2

B:

2 years (Preferred)

Microsoft Excel:

2 years (Preferred)

Location:

Westbury, NY 11590 (Preferred) Ability to

Commute:

Westbury, NY 11590 (Required)

Work Location:

In person