Inbound Collections Specialist Automotive & Financial Services $19.50 per hour ($20.00 per hour After 90 Days) Monday-Thursday, Full Availability 8:45am-9:00pm, and Friday 8:45am-6:00pm Grandview, Ohio (onsite) Temp to Hire Starts Monday, October 26th, Orientation on Wednesday, October 21st for 1-

Hour Why You'll Love This Job:

After being hired on, the following benefits are offered:

• Free car insurance
• Automotive discount purchase program
• Healthcare premiums 100% paid for entire family
• 24 PTO days + 9 paid holidays 8 PTO hours earned monthly and can carry over month to month, but not year to year
• 9 paid holidays
• 16 hours of floating holiday pay (act as PTO) Brand new offices Access to company café, Starbucks on-site; other Grandview amenities

Schedule:

must be available 8:45am-9:00pm Monday-Thursday and 8:45am-6:00pm on Friday

• An 8-hour shift will be assigned
• 1-2 later shifts a week will be required; usually assigned to be remote once applicable

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Shift Premium:

10% additional pay for any hours after 6:00pm

Monday-Friday What You'll Do:

• Handle inbound collection calls on accounts for all customers that are 1-74 days past due
• Negotiate mutually agreeable resolutions using deductive reasoning to lower the company's exposure to loss
• Handle and document inbound collection phone calls utilizing the company's service standards and in accordance with the Fair Debt Collection Practices Act and State Regulations
• Execute thorough documentation of all collection efforts
• Process payments on accounts and work to bring the accounts current with solid payment arrangements
• Follow up with customers as needed by preparing and sending documents within Corporate Guidelines
• Coordinate in resolving customer issues
• Exercise sound judgment in decision-making regarding credit disputes
• Be engaged in associate development opportunities and complete training requirements
• Provide assistance that may be required because of a business project or process in the direction of your

Team Leader or Manager What We're Looking For:

• Clean credit history
• Will need to verify; credit score is not impacted or considered
• Total amount of charge-offs cannot total or exceed $3,000
• Collections or past-due accounts cannot total or exceed $5,000
• No time off needed in the first 90 days
• Customer service experience, including retail or food service
• High school diploma or higher education
• Will need to verify
• Business-related bachelor's degree preferred but not required
• 6-12 months in an elevated customer service role or collections
• Excellent communication skills
• Organized and professional

Pay:

$19.50 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person