We are looking for a Collections Specialist to support receivables and payment operations for a machinery manufacturing organization in Troy, Ohio. This Long-term Contract position will focus on keeping customer accounts current, ensuring payments are recorded accurately, and helping sustain strong cash flow through timely follow-up and issue resolution. The role works closely with finance and cross-functional partners to address billing concerns, maintain reliable account data, and contribute to efficient month-end activities.

Responsibilities:

Manage customer invoicing and payment activity by reviewing transactions, matching receipts, and ensuring account balances remain accurate. Track receivables aging and contact customers regarding overdue invoices to encourage prompt resolution of outstanding balances. Research billing questions, short payments, and disputed items, then coordinate with internal teams to correct issues efficiently. Record cash receipts and apply payments to the proper customer accounts in accordance with established accounting practices. Maintain organized account documentation, including correspondence, collection efforts, and updates to customer records. Prepare recurring reports on receivables status, delinquency trends, and collection performance for leadership review. Partner with sales, customer service, and accounting personnel to resolve account concerns and support positive customer relationships. Assist with month-end accounts receivable close activities, including reconciliations and review of open items. Identify opportunities to strengthen collection workflows and help reduce the volume of aged receivables. Previous experience in collections, accounts receivable, billing, or a related accounting function. Working knowledge of receivables processes, cash application, account reconciliation, and aging analysis. Proficiency in Microsoft Excel and familiarity with accounting or ERP systems used to manage customer accounts. Strong written and verbal communication skills with the ability to handle customer interactions professionally. High attention to detail and solid organizational skills for managing records, follow-ups, and reporting. Ability to investigate discrepancies, solve payment-related issues, and prioritize multiple tasks effectively. Associate's or bachelor's degree in accounting, finance, or a related field is preferred. Experience with commercial or consumer collections and broader collection process execution is a plus. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .