Collections & Recovery Representative

ALLEGIANCE CREDIT UNION - 4.2

Oklahoma City, OK Job Details Full-time 1 hour ago Qualifications Managing customer accounts Correspondence management Loan payment processing Account maintenance Debt management advisory services Spreadsheets Mail distribution Mid-level Refund processing Post-loan customer support Financial issue resolution Managing client accounts Customer payment reminders Mortgage debt collection accounts Debt collection payment plan Mail management Debt collection skip tracing Bad debt management Mail processing Customer support for financial loans Debt management Account management Bank Secrecy Act Loan loss mitigation Office of Foreign Assets Control (OFAC) Collections account management Bankruptcy Full Job Description

•A completed application is required for consideration of employment.

•Full-Time Collections & Recovery Representative Monday -

Friday:

8-hour shift between 8:00 a.m. - 7:00 p.m. 3+ Years' Collections Experience Required

•Oklahoma residency required by start date

•Role To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Attendance is an essential function of performing the duties of this job. Major Duties and Responsibilities Weight Description 50% Collections & Account Management for late stage delinquency, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing customers to determine reason for delinquency, taking appropriate action to resolve the account (could include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (i.e. repossession, legal action), skip tracing as necessary to locate customers and posting loan payments. 25%

Repossession & Recovery:

Reviewing accounts for repossession, coordinating repossessions and collateral recovery, redemptions, auctions, AAA inspections, vehicle sales, and tracking repossessions. 15% Informs supervisor of trends in loan underwriting contributing to delinquent/charged-off loans. Tracking spreadsheets, title related work, sending necessary letters, applying for warranty and gap refunds, and ensuring accounts remain accurate and statuses are current. 10%

Departmental Support:

Provides general administration and operational support including but not limited to preparing and distributing correspondence in a timely fashion, assisting with processing mail, daily departmental goals, and levies and bankruptcies as needed. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other related duties as assigned