We are looking for a Collections Specialist to support accounts receivable operations for a property and facilities management organization in Milwaukie, Oregon. This Contract position focuses on reducing outstanding balances through clear customer communication, accurate billing follow-up, and timely issue resolution. The ideal candidate is comfortable managing inbound calls, documenting account activity in CRM tools, and working closely with colleagues and external partners to maintain strong payment performance.

Responsibilities:

• Review delinquent accounts and recommend prompt, practical next steps to improve payment status and minimize aging balances.
• Contact customers regarding past-due invoices through phone and written communication while maintaining a courteous and attentive approach.
• Handle inbound calls related to account balances, billing questions, and payment concerns, providing clear and accurate information.
• Update CRM and receivables records with detailed notes, payment commitments, dispute information, and follow-up actions.
• Coordinate with team members, customers, and vendors to resolve billing issues and remove obstacles delaying payment.
• Monitor open accounts receivable items and follow established collection processes to support timely recovery of outstanding funds.
• Prepare and distribute account statements, reminders, and related correspondence to encourage prompt payment.
• Escalate complex or high-risk delinquency matters when needed and share recommendations for corrective action with appropriate stakeholders.