Collection Specialist - Part Time HEIGHTS Portland, OR Job Details Part-time $25 an hour 16 hours ago Qualifications Professional networking Debt collection phone call Attention to detail Problem-solving Collections account management Full Job Description Job Summary HEIGHTS is looking for a proactive, persistent, and relationship-focused Collections Specialist to help improve cash flow by collecting outstanding customer balances. This person will actively manage past-due accounts through consistent email and phone outreach, coordinate with the Sales team and individual account owners, secure payment commitments, and follow through until payment is received via ACH, check, or other approved payment methods. The Collections Specialist will also partner with our Senior Sales Operations team member to maintain accurate collections reporting, track account statuses, and provide visibility into outstanding balances and expected payments. This role is a great fit for someone who is comfortable picking up the phone, isn't afraid to follow up multiple times, communicates professionally with customers, and can balance persistence with maintaining strong business relationships. Responsibilities Manage daily collections for outstanding and past-due accounts. Contact customers by phone and email to collect outstanding payments. Secure payment commitments and follow up until payment is received. Coordinate payments via ACH, check, or other approved methods. Partner with Sales to support collection efforts and resolve account issues. Maintain positive customer relationships while clearly communicating payment expectations. Track collection activity, payment commitments, and account status. Follow up promptly on missed or delayed payments. Help resolve invoice questions, discrepancies, and payment disputes. Partner with Senior Sales Operations to maintain accurate accounts receivable reporting. Prioritize collections based on account age, balance, and payment status. Escalate high-risk or unresponsive accounts to the Business Operations Manager. Provide regular updates on outstanding balances, expected payments, and collection progress.

Strategic Priorities Improve Cash Collection:

Collect outstanding balances and bring payments in on time.

Reduce Past-Due Balances:

Focus on resolving older and overdue accounts.

Maintain Consistent Follow-Up:

Regularly follow up with customers until payment is received.

Maintain Accurate Reporting:

Keep collection activity, payment commitments, and account statuses up to date.

Maintain Customer Relationships:

Handle collections professionally while setting clear payment expectations.

Partner Across Teams:

Work with Sales, Sales Operations, and Business Operations to resolve issues and collect payments. Skills & Qualifications Strong written and verbal communication skills. Comfortable contacting customers by phone and email regarding payment. Strong organization and ability to manage multiple accounts at once. Detail-oriented and accurate when working with invoices, payments, and account balances. Reliable follow-through and ability to work independently. Persistent while maintaining positive customer relationships. Comfortable working with Sales and Operations teams. Proficient with spreadsheets and comfortable learning new systems. Previous experience in collections, accounts receivable, billing, or a related role preferred. Ability to handle confidential financial information professionally.

Pay:

$25.00 per hour People with a criminal record are encouraged to apply Application Question(s): Are you able to work approximately 20 hours per week, Monday-Friday? Do you have previous experience in collections, accounts receivable, billing, sales operations, or a similar role? When would you be available to start? Are you comfortable making outbound phone calls and sending follow-up emails to customers regarding past-due balances? Are you able to work onsite at our Portland office at least 4 days per week?

Work Location:

In person