Description:

About Us:

Wilson's NAPA Auto Parts is a family-owned company committed to providing excellent customer service, dependable support, and a positive team environment. We take pride in helping our customers, supporting our employees, and building long-term relationships in the communities we serve.

Job Summary:

We are looking for a dependable and professional Office Assistant with a strong customer service mindset and the confidence to assist with accounts receivable collection calls. This position will focus primarily on contacting customers regarding past-due balances, providing account support, answering questions, documenting conversations, and helping maintain accurate receivable records. The ideal candidate is organized, courteous, detail-oriented, and comfortable communicating with customers in a clear and respectful manner.

Key Responsibilities:

Make professional, customer-focused accounts receivable collection calls regarding past-due balances. Provide friendly and helpful customer service by answering account questions and directing customers to the appropriate contact when needed. Document customer conversations, payment commitments, account updates, and follow-up needs accurately. Assist with daily accounts receivable support, including payment tracking, account review, and basic reporting. Work with customers and internal team members to resolve billing questions or account concerns in a timely manner. Maintain confidentiality and professionalism when handling customer and company information. Support general office duties such as filing, data entry, phone coverage, and administrative tasks as needed.

Requirements:

10 Key proficiency strongly desired 3+ years of office experience with collections, or customer service involving finding solutions and outcomes Intermediate proficiency in MS Excel Strong attention to detail and organizational skills Ability to work independently and as part of a team