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RH
Robert Half
Collections Specialist
Career Insights for Collections Specialist
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Based on Pennsylvania data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$43,788 / year median in Pennsylvania
-26% projected decline
Job Description
We are looking for a Collections Specialist to join our team in Harrisburg, Pennsylvania. This position is well suited for someone who combines strong customer service skills with confidence on the phone and can manage a large portfolio of accounts in a fast-paced environment. The ideal candidate is comfortable speaking with customers about outstanding balances, maintaining a courteous approach in every interaction, and helping drive timely payment resolution.
Responsibilities:
- Manage a high-volume group of customer accounts and follow up consistently on outstanding balances.
- Place outbound calls and communicate with customers to discuss payment status, resolve past-due issues, and encourage prompt remittance.
- Review aging information and account details to identify delinquent balances and determine appropriate next steps.
- Document collection activity, customer conversations, commitments to pay, and account updates accurately in company records.
- Work with internal teams to address billing questions, reconcile account issues, and support successful payment collection.
- Provide attentive customer service while handling challenging conversations with tact, clarity, and persistence.
- Monitor assigned accounts regularly to reduce overdue balances and support overall collection performance goals.
- Previous experience in collections, accounts receivable, or a similar customer-facing financial support role.
- Strong phone communication skills and confidence handling frequent outbound customer calls.
- Ability to manage a large workload with hundreds of accounts while staying organized and detail oriented.
- Customer service experience with the ability to remain composed during sensitive payment discussions.
- Familiarity with collection practices, billing follow-up, aging reports, and payment tracking.
- Experience in commercial or consumer collections is helpful.
- Ability to work fully on-site in Pennsylvania.