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Robert Half
Collections Specialist
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Job Description
We are looking for a Collections Specialist to join our team in Harrisburg, Pennsylvania. This position is well suited for someone who combines strong customer service skills with confidence on the phone and can manage a large portfolio of accounts in a fast-paced environment. The ideal candidate is comfortable speaking with customers about outstanding balances, maintaining a courteous approach in every interaction, and helping drive timely payment resolution.
Responsibilities:
- Manage a high-volume group of customer accounts and follow up consistently on outstanding balances.
- Place outbound calls and communicate with customers to discuss payment status, resolve past-due issues, and encourage prompt remittance.
- Review aging information and account details to identify delinquent balances and determine appropriate next steps.
- Document collection activity, customer conversations, commitments to pay, and account updates accurately in company records.
- Work with internal teams to address billing questions, reconcile account issues, and support successful payment collection.
- Provide attentive customer service while handling challenging conversations with tact, clarity, and persistence.
- Monitor assigned accounts regularly to reduce overdue balances and support overall collection performance goals.
- Previous experience in collections, accounts receivable, or a similar customer-facing financial support role.
- Strong phone communication skills and confidence handling frequent outbound customer calls.
- Ability to manage a large workload with hundreds of accounts while staying organized and detail oriented.
- Customer service experience with the ability to remain composed during sensitive payment discussions.
- Familiarity with collection practices, billing follow-up, aging reports, and payment tracking.
- Experience in commercial or consumer collections is helpful.
- Ability to work fully on-site in Pennsylvania.