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Robert Half
Collections Specialist
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Job Description
We are looking for a detail-oriented Collections Specialist to support a machinery manufacturing organization through a contract assignment based in Hatfield, Pennsylvania. This fully onsite role focuses on managing accounts receivable activity, strengthening collection efforts, and evaluating customer accounts to help maintain healthy cash flow. The ideal candidate brings hands-on experience in commercial and consumer collections, strong Excel skills, and the ability to assess credit-related issues with sound judgment.
Responsibilities:
- Oversee collection activities for outstanding customer balances and take timely action to reduce aged receivables.
- Review accounts receivable records to identify delinquent accounts, billing issues, and payment trends requiring follow-up.
- Communicate with customers to resolve past-due balances, clarify invoice concerns, and negotiate appropriate payment arrangements.
- Evaluate account history and financial information to support credit-related decisions and collection strategies.
- Maintain accurate documentation of collection efforts, customer interactions, and account status updates in company systems.
- Partner with internal teams to investigate disputed charges, correct billing discrepancies, and improve payment resolution.
- Prepare routine reports on receivables performance, collection progress, and high-risk accounts using Excel and related tools.
- At least 3 years of experience in collections, accounts receivable, or credit-focused financial operations.
- Background handling commercial collections, with added familiarity in consumer collections preferred.
- Working knowledge of collection procedures, billing follow-up, and dispute resolution practices.
- Experience reviewing customer accounts to support credit analysis and payment risk evaluation.
- Proficiency with Microsoft Excel and comfort learning or using accounts receivable software platforms.
- Strong written and verbal communication skills for managing customer conversations professionally and effectively.
- Ability to work fully onsite in Hatfield, Pennsylvania for the duration of the contract assignment.