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RH
Robert Half
Collections Specialist
Career Insights for Collections Specialist
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Based on Pennsylvania data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$43,788 / year median in Pennsylvania
-26% projected decline
Job Description
We are seeking a motivated Collections Specialist to manage outstanding customer accounts and support cash flow objectives. The ideal candidate will have strong communication skills and a customer-focused approach to collections.
ResponsibilitiesContact customers regarding overdue invoices and payment arrangementsMonitor aging reports and prioritize collection effortsInvestigate and resolve billing discrepanciesDocument collection activities and account statusCollaborate with customers and internal departments to resolve issuesPrepare collection reports and maintain account recordsSupport month-end accounts receivable processes
ResponsibilitiesContact customers regarding overdue invoices and payment arrangementsMonitor aging reports and prioritize collection effortsInvestigate and resolve billing discrepanciesDocument collection activities and account statusCollaborate with customers and internal departments to resolve issuesPrepare collection reports and maintain account recordsSupport month-end accounts receivable processes