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RH
Robert Half
Collections Specialist
Career Insights for Collections Analyst
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Based on Pennsylvania data
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What they do
A Collections Analyst communicates with clients to provide support and follows up on outstanding payments. Prepares and reviews reports about collection accounts and monitors collection of over-due accounts. May also analyze credit risk and recommend credit extension.
$49,711 / year median in Pennsylvania
-9% projected decline
Job Description
We are looking for a Collections Specialist to support payment recovery efforts and maintain healthy customer accounts in Wyomissing, Pennsylvania. This Long-term Contract position is ideal for someone who can balance professionalism and persistence while working with overdue accounts across a variety of collection situations. The person in this role will communicate with customers, evaluate delinquency trends, and help improve cash flow through timely follow-up and accurate reporting.
Kirk@Roberthalf com
Responsibilities:
- Manage a daily queue of overdue accounts, setting priorities and reaching out to customers by phone and in writing to secure payment in line with agreed terms.
- Coordinate with customers to establish practical repayment arrangements, obtaining leadership approval when exceptions or adjusted plans are needed.
- Produce regular collection and aging reports that highlight delinquent balances, emerging risk patterns, and account status updates for stakeholders.
- Assess troubled accounts and suggest when external recovery agencies should be engaged for further pursuit.
- Support cash recovery goals by maintaining consistent follow-up activity and contributing to team and business performance targets.
- Communicate clearly with internal partners and external customers to resolve payment issues, clarify balances, and document outcomes.
- Assist with additional accounting-related reporting and special projects connected to receivables management as needed.
Kirk@Roberthalf com
- Hands-on experience with cash collections and account follow-up in a business environment.
- Working knowledge of established collection procedures for consumer and/or commercial accounts.
- Ability to resolve delinquent balances through clear, detail-focused communication and effective negotiation.
- Experience preparing or interpreting aging reports and using them to prioritize collection activity.
- Strong attention to detail with the ability to maintain accurate account notes and reporting.
- Clear written and verbal communication skills for working with customers and cross-functional teams.
- Ability to manage multiple past-due accounts efficiently while meeting collection objectives.