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Adjustment Analyst I
Career Insights for Collections Analyst
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What they do
A Collections Analyst communicates with clients to provide support and follows up on outstanding payments. Prepares and reviews reports about collection accounts and monitors collection of over-due accounts. May also analyze credit risk and recommend credit extension.
$51,738 / year median in the U.S.
-9% projected decline
Job Description
Adjustment Analyst I at Weyco Group, Inc. Adjustment Analyst I at Weyco Group, Inc. in Milwaukee, Wisconsin Posted in about 14 hours ago.
Type:
full-time Overview Under direction of the Director of Credit and Credit Managers, has responsibility for all research, investigation and resolution for returns, charge backs & deduction issues for an assigned group of customers.
Essential Duties and Responsibilities:
- Issue and distribute Return Authorizations (RA) following company policy
- Investigate and resolve all chargebacks and deductions. Work with customer, sales team or other Weyco Group personnel as needed.
- In response to returns, chargebacks or deductions, issue appropriate credit memos
- Research and resolve all customer refusals
- Investigate and resolve all price discrepancies
- Investigate all shortages for validity. Trace shipments and provide POD's as needed
- Help resolve customer (inside and outside) concerns/inquiries by performing investigation and communicating those findings. These could involve problems with items such as invoices, shipping issues or product problems/resolutions
- Research all freight claims for shipping issues
- Print invoice copies as needed
- Match appropriate paperwork to prepare for documentation input and filing
- Work with reports as needed
- Perform other duties as assigned Education and/or
Experience:
- Experience in deduction management required.
Credit or customer service preferred, but not required
Other Skills and Abilities:
- Customer focused
- Patience when dealing with internal and external customers
- Ability to remain flexible to changing work priorities and work load
- Able to take direction
- Detail oriented
- Multi-tasker with strong organizational skills
- Strong communication skills in multiple mediums
- Able to work in a fast paced, team-oriented environment Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k).
Candidates should send resume and salary requirements to: Weyco Group, Inc. 333 W. Estabrook Blvd Glendale, WI 53212
Attn:
Human Resources E-mail:
hr@weycogroup.com
Fax:
414-908-1602