Apopka, FL | Hybrid Why This Opportunity Stands Out This Bilingual Collections Specialist role offers the chance to join a growing medical products company serving healthcare providers nationwide and internationally. Known for quality, innovation, and customer service, the company supports professionals with products that improve patient outcomes and efficiency. The specialist will make an immediate impact by leading a major collections recovery initiative—improving processes, resolving payment issues, and rebuilding customer relationships. This is a high-ownership role, not routine maintenance, with the opportunity to create more efficient workflows. It's ideal for a proactive problem-solver excited to improve processes in a growing organization. Key Responsibilities of the Bilingual Collections Specialist Manage collections activities for past-due accounts through phone and email outreach as the Bilingual Collections Specialist Research and resolve invoice, purchase order, and payment discrepancies while working closely with internal departments as the Bilingual Collections Specialist Review and reconcile customer accounts, matching purchase orders to invoices and identifying root causes of aging balances as the Bilingual Collections Specialist Respond to customer questions, rebuild client relationships, and serve as a professional point of contact for account-related concerns as the Bilingual Collections Specialist Identify process inefficiencies and collaborate with leadership to improve collections workflows, reporting, and recovery efforts as the Bilingual Collections Specialist Qualifications for the Bilingual Collections Specialist 2+ years of collections, accounts receivable, or business-to-business customer account management experience SAP or NetSuite experience preferred, with strong Excel skills including Pivot Tables Strong communication, organization, and problem-solving abilities with a self-starter mentality What You'll Gain as the Bilingual Collections Specialist Opportunity to make a measurable impact on a high-visibility collections recovery initiative Hybrid work environment with a collaborative leadership team Exposure to process improvement and operational transformation projects Stable organization with continued growth and expansion initiatives Opportunity to build strong cross-functional relationships across Finance, Customer Service, and Operations #