We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a long-term contract opportunity based in Greenville, South Carolina. In this role, you will help manage customer accounts, address payment concerns, and contribute to timely cash collection while maintaining strong service standards. This position is ideal for someone with prior AR experience who is comfortable balancing independent work with cross-functional collaboration. The assignment is expected to run for one year and follows a hybrid schedule with remote work on Monday and Friday and in-office work Tuesday through Thursday.

Responsibilities:

• Oversee an assigned group of customer accounts by reviewing outstanding balances, organizing follow-up activities, and focusing efforts on collection priorities.
• Evaluate account history and receivable activity to spot recurring issues, determine contributing factors, and support improvements in collection results.
• Carry out weekly outreach to customers through appropriate communication channels, record all interactions, and share updates on account status and next steps.
• Work with internal teams to investigate account discrepancies, support dispute resolution, and negotiate payment arrangements within approved guidelines.
• Complete day-to-day accounts receivable duties such as account reconciliations, statement distribution, credit hold review, release coordination, and recommendations related to uncollectible balances.
• Respond to customer questions regarding invoices, payments, short-pays, chargebacks, and credit memos while ensuring account records remain accurate and current.
• Maintain thorough documentation of collection efforts, resolutions, and account activity to support reporting and follow-up actions.
• Use spreadsheets and related tools to enter data, track trends, and assist with analysis of receivables performance.