DDP (Per Diem Disputes) Clerk MSC Mediterranean Shipping Company

S.A. - 3.8

Miami, FL Job Details Per diem Up to $50,000 a year 10 hours ago Benefits Store discount Wellness program Paid parental leave Disability insurance Health insurance Dental insurance Flexible spending account Parental leave Vision insurance Employee discount Benefits from day one Life insurance Qualifications Customer communication Customer relationship building Email customer support Accounts receivable management Logistics customer service Employee relationship building No experience needed English Incident Escalation Refund processing Financial issue resolution Bachelor's degree Customer engagement Invoice data entry Billing issue inquiries Escalation handling Invoice dispute resolution Entry level Under 1 year Full Job Description DDP (Per Diem Disputes) Clerk MSC USA - Miami Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities:

Generates and updates invoices for charges incurred by the customers for demurrage and detention (usage of port land / equipment, inside the port, after the expiration of the free days), using MSC proprietary systems and 3rd party invoice generators. Handles disputes, requests, refunds. Communicates with customers, replies to their questions, and generates potential solutions to customer issues pertaining to demurrage & detention invoices. Applies payments and posts releases at Terminal/Exam websites. Logs waivers, disputes and statements sent in waiver and collection logs. Processes data accurately and timely. Provides excellent customer service via phone, e-mail, etc., and maintains positive relationships with customers. Establishes and maintains positive relationships with internal teams. Collaborates with team members to achieve daily/weekly/monthly goals and deadlines. Communicates clearly with team members regarding workload, customer specifics, and issues. Escalates unique or complex issues pertaining to demurrage & detention invoices to the appropriate supervisor for resolution when necessary. Follows MSC procedures and established guidelines. Performs other duties as required. This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

Bachelor's degree preferred or equivalent experience in a similar field (credit, accounts receivable, etc.)

English:

advanced Strong attention to detail Organized, efficient, and able to manage time effectively Strong customer service mindset, focused, and responsive

What We Offer Health Insurance Dental & Vision Insurance Life Insurance:

one-time annual salary up to $50,000 Long Term Disability Insurance Paid Parental Leave Business Travel Insurance Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one : Short Term Disability Insurance 401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match. Wellness Program initiatives / Free MSC Partner Subscriptions with Calm Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others. About Mediterranean Shipping Company (MSC) Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world's leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC's shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws . If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.