We are seeking a motivated and Professional Debt Collector to join our team. The ideal candidate will have strong communication and negotiation skills, the ability to build rapport with customers, and a commitment to helping resolve outstanding accounts in a respectful and compliant manner. Experience preferred but will train. $15.00 per hour plus bonus eligibility.

Responsibilities:

Contact customers regarding outstanding balances by phone, email, and mail Negotiate payment arrangements and resolve delinquent accounts Document all collection activities accurately and thoroughly Maintain compliance with all applicable collection laws and company policies Investigate and resolve account discrepancies Work with customers to identify solutions that meet their financial situations Meet established collection and recovery goals

Qualifications:

Previous collections, customer service, or call center experience preferred Excellent verbal and written communication skills Strong negotiation and problem-solving abilities Basic computer skills Ability to maintain professionalism when handling difficult conversations Strong attention to detail and organizational skills

Job Types:

Full-time, Part-time Pay:

$15.00 - $30.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

Hybrid remote in Morgantown, WV 26501