Part-Time | Monday-Friday | 9:00 AM - 2:30

PM Location:

Boiling Springs, SC (In Person) About the Role We are seeking a professional, dependable Collections & Account Resolution Specialist to join our growing consumer finance team. This position is responsible for communicating with customers regarding past-due accounts, helping them develop realistic payment arrangements, documenting account activity, and reinforcing the commitments customers have made. Success in this role requires balancing empathy with accountability while maintaining professionalism and respect. This is an excellent opportunity for someone with experience in collections, banking, consumer finance, property management, or another role involving payment arrangements and account resolution. Responsibilities Contact customers regarding past-due accounts by phone, text, and email. Negotiate realistic payment arrangements while reinforcing customer commitments. Document all customer interactions accurately and thoroughly. Monitor payment arrangements and follow up when commitments are not met. Review account history to recommend appropriate next steps. Build professional relationships while maintaining consistent expectations. Work closely with management to resolve difficult accounts. Maintain confidentiality and comply with company policies and applicable laws. What We're Looking For The ideal candidate: Communicates professionally and confidently. Can balance empathy with accountability. Is comfortable discussing money and payment obligations. Follows through consistently. Is organized and detail-oriented. Can remain calm during difficult conversations. Enjoys solving problems and helping customers find workable solutions. Works well independently while being a dependable team member. Preferred Experience Experience in one or more of the following is preferred: Collections Consumer finance Auto finance Banking Property management Rent collections Insurance collections Customer account management Accounts receivable Previous collections experience is helpful but not required for the right candidate with strong communication and accountability skills. Schedule Monday-Friday 9:00 AM - 2:30 PM Approximately 25-30 hours per week In-person position Compensation $20.00-$28.00 per hour Based on experience and qualifications Why Join Us? We're a locally owned consumer finance company that believes in treating customers with respect while helping them meet their financial commitments. We work together, support one another, and value professionalism, integrity, and common sense.

Pay:

$20.00 - $30.00 per hour Application Question(s): A customer promised to make a payment on Friday but didn't pay or call. What would you say when you reach them on Monday? Please keep your response to 3-5 sentences.

Work Location:

In person