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Robert Half
Collections Specialist
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Job Description
The Collections Specialist manages an assigned accounts receivable portfolio and is responsible for turning outstanding balances into cash. This role supports a high-volume, fast-paced environment within a multi-entity business that operates on a recurring revenue model. The individual in this position is expected to independently prioritize daily activity, make direct customer contact, identify barriers to payment, and drive timely resolution by partnering with customers and internal departments.
Work is guided by a weekly portfolio review and the specialist's own assessment of receivables exposure, rather than a fully automated collections workflow. Portfolios may include approximately 400 to 900 customer accounts with past-due balances ranging from $750,000 to $2,500,000, across a mix of large national accounts, strategic customers, franchise groups, and small to midsize businesses. Many accounts may involve parent-child billing structures and multiple bill-to locations.
Success in this role requires strong results orientation, sound judgment, comfort working independently, and the ability to consistently meet monthly cash collection targets.
Key ResponsibilitiesManage an assigned receivables portfolio and achieve a monthly cash collections targetPerform daily outbound collections activity, with emphasis on live customer outreach by phone, followed by email as neededEscalate within customer accounts payable organizations when initial contacts do not lead to payment commitmentsObtain specific payment commitments, including amount and date, and accurately document them in the company's receivables systemActively monitor and follow through on payment promises until funds are received or a new resolution is securedUse aging reports and weekly portfolio priorities to segment accounts by risk, balance, and delinquency, and develop a daily action planRespond to customer inquiries related to overdue balances and provide supporting documentation such as invoices, account statements, and account details
Work is guided by a weekly portfolio review and the specialist's own assessment of receivables exposure, rather than a fully automated collections workflow. Portfolios may include approximately 400 to 900 customer accounts with past-due balances ranging from $750,000 to $2,500,000, across a mix of large national accounts, strategic customers, franchise groups, and small to midsize businesses. Many accounts may involve parent-child billing structures and multiple bill-to locations.
Success in this role requires strong results orientation, sound judgment, comfort working independently, and the ability to consistently meet monthly cash collection targets.
Key ResponsibilitiesManage an assigned receivables portfolio and achieve a monthly cash collections targetPerform daily outbound collections activity, with emphasis on live customer outreach by phone, followed by email as neededEscalate within customer accounts payable organizations when initial contacts do not lead to payment commitmentsObtain specific payment commitments, including amount and date, and accurately document them in the company's receivables systemActively monitor and follow through on payment promises until funds are received or a new resolution is securedUse aging reports and weekly portfolio priorities to segment accounts by risk, balance, and delinquency, and develop a daily action planRespond to customer inquiries related to overdue balances and provide supporting documentation such as invoices, account statements, and account details