Collections Specialist Western States Fire Protection Company - 3.3 Arlington, TX Job Details 20 hours ago Benefits Profit sharing Health savings account Employee stock purchase plan Paid holidays Dental insurance Flexible spending account Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Gym membership Life insurance Qualifications Optimizing workflow processes Objection handling (sales technique) Customer communication Microsoft Excel Accounts receivable management In-person customer service Word embeddings Continuous improvement Productivity software Collections account management Full Job Description Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities. Protecting lives and property since 1985, WSFP and its subsidiaries specialize in Life Safety Systems.

Our values are simple:

integrity, quality, safety, professionalism, commitment.

What we offer:

Health, Life, Dental and Vision Insurance Employee Assistant Program Flex Spending (FSA) (Cafeteria Plan) and HSA 401(k) Plan - Matching up to 3% Employee Stock Purchase Plan Profit Sharing Plan Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave Paid Holidays Tuition Reimbursement Annual Discretionary Bonus Employer Paid Life Insurance Gym membership reimbursement Collections Specialist The Collections Specialist at Western States Fire Protection will be responsible for the billing and collections processes at the branch office for various departments. This position involves working in a collaborative team environment and requires taking ownership of the role and improving processes. Job Responsibilities Prepare billings for jobs using Company proprietary software WebApps and Astea Provide customers with invoices and required backup paperwork following the customer's billing requirements (Email, fax, upload to websites, etc.) Maintain job files in manual file folders and/or electronic files Follow the Company's collection procedures to ensure timely payment from customers Establish positive customer relationships Update collection notes in the Past Due Memos section of WebApps and Astea Inform Division Managers of any discrepancies or issues a customer has reported Meet regularly with the Office Manager to review collection accounts and provide updates Create, type, and distribute internal and external correspondence Other projects and responsibilities as needed Job Qualifications Minimum three years' accounting and/or billing experience and Minimum three years' collections experience Bilingual preferred Willing to adapt to changing processes and to identify areas of process improvement Willing to overcome objections, analyze responses and negotiate resolutions Proficient with Microsoft Office Suite software applications (Word, Excel) Excellent written and verbal communication skills Possess solid time management skills Put forth a courteous, friendly, helpful attitude at all times when dealing with customers, office visitors and other associates Willing to pass a drug screen test, background and reference check All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran. VEVRAA Federal Contractor