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Collections Specialist
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Robert Half
Austin, TX (In Person)
Full-Time
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Job Description
Description We are looking for an experienced Collections Specialist to support a manufacturing organization in Austin, Texas through a Contract assignment. This role is ideal for someone who can manage a portfolio of customer accounts, strengthen cash flow performance, and resolve billing concerns while maintaining strong business relationships. The position partners closely with finance, sales, customer support, and credit teams to improve account accuracy, reduce outstanding receivables, and support timely collections.
Responsibilities:
- Oversee an assigned group of customer accounts from invoice through final payment, ensuring balances, credits, and adjustments are processed accurately and in line with company guidelines.
- Communicate regularly with customers and internal stakeholders to accelerate collections, address payment concerns, and support healthy ongoing account relationships.
- Partner with credit and business teams to evaluate account risk, share portfolio insights, and recommend appropriate actions for challenging collection matters.
- Investigate billing and payment discrepancies by reconciling account activity, identifying root causes, and coordinating resolutions across sales, tax, order management, and customer support.
- Prepare manual invoices, account corrections, credit-related updates, and other documentation needed to maintain accurate receivable records.
- Review shared billing requests daily, respond to inquiries in a timely manner, and provide invoice copies, statements, and aging details as needed.
- Use advanced Excel capabilities to analyze account trends, reconcile balances, cleanse data, and produce organized schedules for reporting or audit support.
- Assist with month-end and year-end close activities by maintaining complete documentation and supporting accurate financial reporting.
- Work with management to review account adjustments, recode transactions when necessary, and help keep delinquency and collection exposure within acceptable levels. Requirements
- At least 4 years of experience in accounts receivable, collections, or order-to-cash operations.
- Strong knowledge of account reconciliation, dispute handling, payment application, credits, and billing adjustments.
- Hands-on experience managing commercial collections and monitoring customer aging activity.
- Proficiency with Microsoft Excel and Office tools, including pivot tables and analytical functions for financial review.
- Experience using ERP platforms for receivables processing; Oracle Financials R12 is preferred.
- Ability to work cross-functionally with finance, sales, customer support, and credit teams to resolve account issues.
- Background in manufacturing environments is preferred.
- Familiarity with Salesforce or similar customer account systems is a plus.