A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Our Credit and Collections Specialist will be responsible for locating and notifying customers of delinquent accounts by mail, telephone or personal visit to solicit payment. Other duties include receiving payment and posting amount to customer's account, preparing statements to credit department, initiating repossession proceedings or service disconnection and keeping records of collection and status of accounts.
Job Responsibilities:
Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable. Collect relevant information that is needed to affect payments, including obtaining copies of invoices, proofs of delivery, credit memos and details from a DFR and on account payments. Contact customer (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies. Establish and maintain positive relationships with customers both internal and external. Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests. Consistently follow up to ensure customer information requests have been satisfied and commit.
Additional Responsibilities & Qualifications:
Strong oral and written communication skills required. Excellent analytical and problem-solving skills. Excellent organization, project management and time management skills. Self-motivated with the ability to work in a team environment. Commercial credit experience preferred. Competency in use of order entry systems (VOS, MAX, CNT, VLS) for releases of held orders. Competency in Oracle and/or Navision.
Work Experience:
3-5 years of related job experience.
Education:
High School Diploma/GED Bachelor's Degree Preferred What We Offer Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn. Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
