Renewal Specialist IQVentures Carrollton, TX Job Details Full-time 15 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Retirement plan Qualifications Bilingual Spanish Interpersonal skills High school diploma or GED Attention to detail Conflict management Organizational skills Computer skills Debt collection negotiation Full Job Description Are you driven to find solutions, build customer relationships, and turn challenges into success stories? As a Renewal Specialist , you will play a key role in managing lease accounts 17-61 days past due, working directly with customers to bring accounts current through renewals and tailored payment solutions. In this dynamic role, you'll help retain business, minimize losses, and ensure compliance—all while delivering a positive customer experience. Bring Your Experience, Get Rewarded! We offer a sign-on bonus to all candidates with 12+ months of call center experience in a customer service or collections environment. Key responsibilities Manage a portfolio of delinquent lease accounts (17-61 days past due) Contact customers via phone Negotiate and process lease renewals, extensions, and payment arrangements Educate customers on available options to renew their lease Accurately document all customer interactions and account updates in internal system Meet or exceed established KPI's related to renewals, collections, and customer relation

Qualifications:

High school diploma or equivalent required. 3 years or more of experience in collections or lease servicing Strong negotiation and conflict resolution skills Excellent communication and interpersonal abilities Detail-oriented with strong organizational skills Ability to work in a fast-paced, goal-driven environment Ability to multi-task while navigating multiple systems

Preferred Skills:

Experience with delinquency management or lease/loan servicing Experience in using automated dialer systems to efficiently manage high volume inbound/outbound calls Knowledge of collections regulations and compliance standards Bilingual abilities (if applicable)

Schedule:

Monday - Friday 8am - 5pm CST with the exception of one assigned late night with a shift of 11am-8pm. 1 to 2 late Fridays a month 11a-8p CST 1-2 Saturdays a month 8am-5pm CST Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): This role requires you to pass a criminal background check as part of the hiring process—are you able to meet this requirement?

Experience:

Call center: 1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Carrollton, TX 75006 (Required)

Work Location:

In person