Job Summary The Credit & Collections Specialist is responsible for managing the collection of outstanding invoices and ensuring timely payment from clients. This role involves monitoring accounts receivable aging reports, initiating collection efforts through phone and email, negotiating payment plans, and maintaining accurate records of all collection activities. Key Responsibilities Full-cycle, high-volume collection communication Assist the day-to-day management of workloads for the AR staff, and assign/reassign tasks as necessary Submit invoices and statements to clients. Monitor aged accounts, draft correspondence for standard past-due accounts and collections, identify delinquent accounts by files, and contact delinquent creditors to request payment. Create reports regarding the status of client accounts as requested. Verifies the validity of account discrepancies by obtaining and investigating information from sales, P/O's, and clients. Adjust receivables caused by billing errors with authorization from the Accounting Team. Assist in reconciling revenue accounts each month Assist the district and branches in any inquiry. Review delinquent accounts and prepare for legal/collection review. Process customer payments through our customer portal Solve any customer disputes Gather job information to process

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Supports other projects or responsibilities as assigned Knowledge and Skills Excellent attention to detail and accuracy. Strong analytical and problem-solving skills. Ability to work independently with minimal supervision. Excellent organization and time management skills. High level of professionalism, integrity, and strict confidentiality. Ability to process and analyze data. Excellent Data entry skills. Advanced knowledge of INFOR- Accounting system Qualifications College degree preferred; high school diploma required. Minimum (3) three years' experience working in an accounts payable environment, preferably in the construction industry.