Collections Specialist

Collections Specialist We are seeking a detail-oriented Collections Specialist to join a fast-paced team environment in Pasadena, TX. This is a high-volume B2B collections role supporting a large customer base and offering the opportunity to make an immediate impact. Why Join This Team? Stable and growing company with long-term opportunity Supportive leadership team that values employee contributions Fast-paced environment where your work makes a direct impact Opportunity to bring fresh ideas and improve processes Collaborative culture with a team-first mentality Key Responsibilities of the

Collections Specialist:

Manage high-volume B2B collections through phone calls and email outreach Follow up on past due accounts and aging balances across a large customer base (~8,000 accounts) Handle a high volume of daily inbound and outbound calls, emails, and customer inquiries Document collection activity and maintain detailed account notes Investigate account discrepancies and work toward timely resolution Upload invoices into customer portals as needed Release order holds and credit holds based on account status Process credit card payments as needed Maintain accuracy while working in a fast-paced, high-volume environment Identify and communicate opportunities for process improvements Preferred Qualifications of the

Collections Specialist:

3+ years of B2B collections experience Strong customer communication skills via phone and email Ability to investigate and resolve account discrepancies independently Comfortable working in a fast-paced, high-volume environment Highly detail-oriented with strong organizational skills Advanced Excel skills, including PivotTables and VLOOKUPs If you have strong collections experience and are ready for your next opportunity, we'd love to hear from you! EB-6527969366