Job Overview A Collection Clerk is responsible for managing customer accounts, collecting past-due payments, maintaining positive customer relationships, and helping customers keep their accounts in good standing. This role requires excellent communication, problem-solving skills, and the ability to balance customer service with effective collections. Duties Contact customers by phone, text, email, and in person regarding past-due accounts Collect scheduled payment and negotiate payment arrangements when appropriate Maintain accurate records of all customer interactions and payment activity Provide exceptional customer service while resolving account issues professionally Educate customers on payment options, account terms, and company policies Assist with account renewals, reinstatements, and contract updates Assist potential or existing customers with sales Support store operations, including answering phones, filing paperwork, and assisting customers as needed.

Pay:

$15.00 per hour

Work Location:

In person