The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Staff & Mgmt Minimum Qualifications 2+ years of collections or accounts receivable experience Proven ability to reduce past-due balances Strong communication and negotiation skills Experience with ERP or collections systems Preferred Qualifications Enterprise or multi-region collections experience Knowledge of Oracle Advanced Collections or similar systems Experience with service-based or contract billing environments Familiarity with AR metrics such as DSO and aging analysis Key Performance Indicators Past-due portfolio reduction Promise-to-pay attainment Outreach productivity Cash collected versus targets Position Impact The Collections Specialist plays a critical role in improving ABM's working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives. Key Responsibilities Portfolio Management & Collections Execution Manage an assigned portfolio of customer accounts across aging buckets Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls) Maintain a disciplined call and outreach cadence Negotiate payment commitments and structured payment plans Drive reduction in past due balances Client Communication & Relationship Management Serve as primary contact for payment-related inquiries Maintain professional, solution-focused client conversations Secure and document promise-to-pay commitments Escalate strategic or high-risk accounts when appropriate Cross-Functional Coordination Identify root causes of delinquency and pass off to proper resolution team Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams• Coordinate joint client outreach when needed Ensure timely resolution of payment barriers Documentation & System Integrity Maintain accurate and detailed account notes Update all activity within Oracle Advanced Collections Ensure data accuracy for reporting and analytics Performance & KPI Management Meet defined cash flow performance metrics Participate in account review meetings Contribute to continuous improvement initiatives Core Competencies Strong collections and negotiation skills Professional client communication Problem-solving Time management and prioritization Attention to detail and documentation accuracy Cross-functional collaboration