Collections Analyst, Assoc

PDS Inc

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Draper, Utah

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CONTRACTOR

Updated 09/20/2026

Job Description

Job Summary

As a Collections Associate on Clients Collections team, youll serve as flexible, floating support across our full suite of 8 products spanning all Clients entities. No two days look the same in this role — youll move between products and queues based on where the team needs you most, supporting case influxes, providing backup coverage, and stepping in wherever collection efforts need reinforcement.

Youll be equipped with comprehensive training essentials to build fluency across our products, then given the autonomy to float where the work is. The Collections team owns the end-to-end collections process — reviewing each account to determine the best approach, then executing that plan to bring in the maximum amount of revenue.

The ideal candidate brings collections knowledge and experience, possesses a customer-centric mindset, and is able to contribute strongly individually and as part of a small but high-performing team to optimize collection efforts and deliver on critical financial targets.

Wed love to chat if you have —

1-2+ years of direct collections experience preferably in ecommerce, payments, financial services or a similar industry

Proven ability to learn, adapt and train on new processes and procedures — this role touches 8 products, so adaptability is essential

Comfort with a highly variable day-to-day, shifting between products and case types based on team needs

Logical and rational thinker with demonstrated data analysis and investigative skills

Excellent organizational and time management skills — must have ability to prioritize and balance multiple tasks simultaneously

Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships within a dynamic organization

Nice to have: Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards

Compensation:

$21.33

We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC

is an Equal Opportunity Employer.

Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.