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OneMain General Services Corporation
Repossession Specialist
Career Insights for Collections Specialist
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Based on Utah data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$45,123 / year median in Utah
-24% projected decline
Job Description
As a Repossession Specialist, you will be responsible for locating customers and collateral using various investigative (skip tracing) techniques. All duties and tasks must be completed by adhering to FDCPA and CFPB regulations. Manages a repossession queue to ensure collateral is recovered. Works with agents to approve fees, coordinate repossessions and provide the best possible information. In the Role Perform and complete skip tracing activities on all assigned accounts to prevent charge off and company loan loss. This includes inbound/outbound calls to discuss delinquency resolution. Maintain and establish new repossession and transport vendor relationships. Manage all accounts that have been assigned to them from the repossession assignment to the transportation of the vehicle to the auction. Completes required applicable paperwork including sending all required Federal and State regulation letters. Requirements High School Diploma or GED Required Minimum of 2 years experience in collections with a focus on skip tracing customers to prevent loan loss