Job Summary We are seeking a dynamic and detail-oriented Collections Specialist to join our financial services team. In this role, you will be responsible for managing accounts receivable, conducting credit analysis, and ensuring timely collection of outstanding debts. Your proactive approach and excellent communication skills will help maintain positive client relationships while adhering to industry regulations and compliance standards. This position offers an exciting opportunity to contribute to our company's financial health and customer satisfaction through effective debt resolution strategies. Duties Contact delinquent clients via phone, email, or written correspondence to facilitate debt repayment and negotiate payment plans. Analyze account data using Excel and systems to identify overdue accounts and prioritize collection efforts. Conduct credit analysis to assess clients' financial stability and determine appropriate collection strategies. Maintain accurate records of all collection activities, payment agreements, and client interactions within our financial software and CRM platforms. Ensure compliance with all applicable banking regulations, loan regulations, and industry standards during collection processes. Reconcile accounts receivable data regularly to identify discrepancies and resolve billing issues promptly. Collaborate with internal departments such as accounting, medical billing, or customer support to resolve complex account issues efficiently. Skills Proven experience in telemarketing, conducting sales calls, or customer support within a financial or medical billing environment. Strong phone etiquette with the ability to handle sensitive conversations professionally and empathetically. Expertise in credit analysis, debt settlement analysis, and revenue cycle management principles. Proficiency in Microsoft Office applications including Excel for data analysis and reporting; familiarity with CRM systems is essential. Knowledge of financial concepts such as debits & credits, account reconciliation, accounts payable/receivable Excellent negotiation skills coupled with a thorough understanding of compliance with loan regulations and banking regulatory standards. Ability to analyze financial data accurately using accounting software and conduct detailed account analysis for effective debt resolution strategies. Join us as a Collections Specialist if you're passionate about helping clients navigate their financial obligations while ensuring compliance with industry standards! Your expertise will directly impact our company's success by fostering positive client relationships through professional communication and strategic debt management.

Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person