Collections Specialist Robert Half - 3.9 Norfolk, VA Job Details Temp-to-hire | Contract $18 - $21 an hour 2 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Full Job Description We are looking for a Collections Specialist to join our team in Norfolk, Virginia in a Contract to Permanent role. This position focuses on managing outstanding advertising-related receivables while delivering responsive support to customers with billing questions or account concerns. The ideal candidate brings strong organization, sound judgment, and a consistent approach to reducing past-due balances across a range of advertising services.

Responsibilities:

Manage collection activities for advertising accounts by following up on past-due balances and encouraging timely payment. Investigate billing concerns, clarify account discrepancies, and work directly with customers to reach accurate resolutions. Support receivables for multiple advertising offerings, including print, digital, creative, and other related services. Maintain detailed account records, document collection efforts, and track progress on delinquent balances. Communicate professionally with clients to address payment issues while preserving strong business relationships. Review aging reports and prioritize outreach efforts to improve cash flow and reduce outstanding receivables. Collaborate with internal teams when account adjustments or billing corrections are needed to resolve customer concerns. 3+ years of experience in collections, accounts receivable, or a related credit and billing environment. Background in commercial collections, consumer collections, or both. Working knowledge of collection procedures, billing practices, and delinquency management. Ability to research account issues and resolve billing discrepancies accurately and efficiently. Strong attention to detail with the ability to stay organized while managing multiple accounts. Effective written and verbal communication skills for customer interactions and internal coordination. Dependable work style with the ability to follow through on collection activities and deadlines. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .