A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Debt Collection Agent Solverity Vancouver, WA Job Details Full-time $20 - $25 an hour 14 hours ago Benefits Health insurance Dental insurance Paid time off Retirement plan Paid sick time Qualifications Teamwork Microsoft Excel Regulatory compliance High school diploma or GED Attention to detail Organizational skills Microsoft Teams Financial regulatory compliance Productivity software Documentation Handling Full Job Description As a Debt Collector at Solverity, you will be responsible for managing and recovering outstanding consumer accounts through professional, compliant, and ethical collection practices. This role focuses on general third-party collections, including negotiating payment arrangements, resolving disputes, and maintaining accurate documentation. The position also includes light dispute investigation support, such as reviewing itemizations, calling clients and formatting response letters. You will work within the legal framework of Washington, Oregon, California, and Idaho, ensuring compliance with federal and state laws including the Fair Debt Collection Practices Act (FDCPA), Regulation F, Washington Collection Agency Act (CAA), Rosenthal Act (CA), and other applicable consumer protection statutes. Your primary goal is to recover outstanding debts while maintaining professionalism, compliance, confidentiality, and excellent customer service.
Key Responsibilities:
Debt Recovery:
Contact consumers via phone, email, and written correspondence to recover outstanding debts and establish payment arrangements.
Negotiation & Resolution:
Negotiate settlements and structured payment plans in accordance with company policies and regulatory requirements.
Compliance:
Ensure all collection activities comply with federal and state laws across WA, OR, CA, and ID, including FDCPA and applicable state statutes.
Documentation:
Maintain accurate, detailed records of communications, disputes, payment plans, and account status updates in the company's collection software.
Dispute Responses:
Assist with preparation of dispute response forms and documentation for accounts referred for dispute review. Coordinate internally to ensure files are complete and accurate prior to response.
Customer Relations:
Handle sensitive financial conversations with professionalism and respect. Provide clear explanations of balances, rights, and resolution options.
Reporting & Performance:
Meet established performance benchmarks while maintaining strict adherence to compliance and quality standards.
Our Culture & Work Environment:
At Solverity, we believe compliance and compassion go hand in hand. We operate with a pro-consumer, compliance-first philosophy , meaning we prioritize doing things the right way every time. We foster a positive, team-oriented culture that values integrity, accountability, and encouragement.
Our team enjoys:
Friendly performance contests and incentives A supportive leadership team A respectful, drama-free workplace Ongoing training and professional development A collaborative environment where questions are welcomed We work hard, support each other, and take pride in operating one of the most compliance-focused agencies in the region.
Required Qualifications:
Excellent written and verbal communication skills Ability to handle difficult conversations professionally and confidently Strong attention to detail and documentation accuracy Proficiency with collection software and Microsoft Office (Word, Excel, Teams) Strong organizational skills and ability to manage a high-volume workload Ability to work independently and as part of a team Commitment to ethical collection practices and regulatory compliance
Preferred Qualifications:
Third-party debt collection experience strongly preferred Experience working in a Washington-based collection agency Knowledge of FDCPA, Regulation F, Washington CAA, California Rosenthal Act, and other relevant state laws Experience negotiating payment plans and settlements Previous customer service or conflict resolution experience
Education:
High school diploma or equivalent required Additional coursework in business, legal studies, or finance is a plus
Working Conditions:
Full-time, 40 hours per week Office located in
Vancouver, Washington Compensation & Benefits:
Starting wage dependent on experience - Range ($20-$25 plus bonus) Full medical and dental coverage for full time employee Simple IRA with 3% company match Paid time off How to
Apply:
Submit your resume and cover letter detailing your experience and qualifications to:
Job Type:
Full-time Pay:
$20.00 - $25.00 per hour
Benefits:
Dental insurance Health insurance Paid sick time Paid time off Retirement plan
