Collections Coordinator

Collections Coordinator Purpose & Impact The Collections Coordinator plays a critical role in strengthening iPROMOTEu's financial health by proactively managing receivables, reducing risk, and supporting a steady cash flow for our Affiliate network. This role partners closely with customers, Affiliates, and internal teams to resolve payment issues, improve processes, and foster positive, long-term relationships. Maintain positive, respectful relationships with customers and Affiliates to encourage timely payment and long-term collaboration. As a key contributor on the Accounts Receivable Team, the Collections Coordinator brings a balance of analytical thinking, communication, and customer service to help ensure invoices are resolved efficiently and professionally—while supporting teammates and shared goals. What You'll Do Receivables & Collections Proactively follow up on past-due balances through friendly reminders, outbound calls, and email outreach. Collaborate with customers and Affiliates to resolve outstanding balances, including negotiating payment plans or processing credit card payments when appropriate. Review aging reports to ensure balances remain within established credit and age thresholds. Identify and escalate risk trends related to customer or Affiliate payments. Prepare and distribute customer statements. Monitor and manage the Accounts Receivable team inbox and phone queue, responding to inquiries with accuracy and professionalism. Support pooled collection efforts and contribute to process improvement opportunities. Account & Credit Management Research and resolve billing discrepancies by partnering with internal teams. Actively manage credit holds and credit limits to minimize financial exposure for iPROMOTEu and its Affiliates. Maintain accurate customer and Affiliate account records, including updates and vendor setup documentation. Review and apply credits to open balances to ensure accurate account status. Initiate refunds and deductions as needed. Assist with cash applications by researching and clearing unapplied payments. Assist with closing out open receivables upon Affiliate disaffiliation. Affiliate Support Monitor Affiliate personal balances owed to iPROMOTEu and initiate outreach as needed. Work directly with Affiliates to resolve balances and establish payment plans. Review late-fee waiver requests and escalate exceptions when appropriate. Deliver high-quality service to Affiliates while safeguarding company interests.

Qualifications Education/Experience:

Associates Degree, preferred. At least three years of previous collection experience in a B2B environment preferred. Previous accounts receivable and customer service experience preferred. Experience with Microsoft Office, especially Excel.

Knowledge/Skills/Abilities/Competencies Personal Leadership Agile & Adaptable:

Responds to change and uncertainty with confidence and openness; seeks new experiences to develop skills; solicits and acts on feedback; learns from experiences; not afraid to take risks.

Accountable:

Accepts responsibility for one's own performance and actions; follows through on commitment; assumes positive intent in others; treats others objectively and consistently; acts with integrity.

Courageous:

Confronts difficult issues objectively and supports others who do the same; champions new ideas; manages personal discomfort in difficult situations.

Team Leadership Collaborate:

Works effectively with others to meet goals and satisfy business objectives; develop and maintain strong relationships with internal/external partners; seek buy-in of stakeholders; deals with disagreements or different points of view in a constructive manner; maintains positive relationships even under difficult circumstances.

Communicate Effectively:

Listens attentively and with empathy to concerns of others; adjusts message to the audience; keeps people up to date with relevant information; speaks and writes clearly; encourages others to express views, even unpopular ones.

Engage & Inspire Others:

Willingly shares expertise and experience with others. Creates a feeling of energy, excitement, and personal investment; inspires others to excel; recognizes performance that exceeds expectations.

Thought Leadership Solves Problems:

Seeks out and considers relevant data, intuition, ideas and experience to make decisions and solve problems; effectively and efficiently integrates information from diverse sources; thoughtfully considers alternative solutions and perspectives.

Strategizes:

Thinks critically; understands implications of decisions; shares ideas for improvement; sees how his/her works relates to the work of other teams in the organization as a whole; knows which people in the organization need to be informed, what they need to know, and when to tell them.

Innovates:

Generates new ideas that add value; nurtures fresh approaches and appropriate risk taking; seeks alternative points of view; approaches problems with curiosity and generates creative solutions.

Results Leadership Manages Execution:

Manage own time and resources to achieve business objectives; prioritizes goals; works quickly to get things done. Drives for

Results:

Fosters a sense of urgency and commitment to achieve goals and create an Affiliate focused environment; takes initiative to proactively address critical issues; carefully considers compliance and regulatory obligations.

Maximizes Productivity:

Identifies ways to streamline and improve efficiency of work; ensures that defined processes, quality standards, and best practices are executed as designed. Working Conditions Ability to sit for extended periods of time This position may work with some challenging customers Phone loop Please note this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.